This framework shows how ResolutionsDMA structures review requests, response workflows, reputation monitoring, and local trust signals.
Framework note: This framework shows how ResolutionsDMA would structure the strategy, tracking, automation, and reporting needed to improve marketing visibility and decision-making. It does not represent a named client, guaranteed result, or documented performance claim.
Overview
Reputation work should make it easier to request feedback, monitor responses, route issues, and keep public replies accurate and human-approved.
The Challenge
Many businesses ask for reviews inconsistently, miss response windows, or lack a workflow for routing feedback to the right owner.
The ResolutionsDMA Approach
- Define when and how review requests should be sent.
- Create response and escalation rules.
- Monitor review sources and feedback patterns.
- Use AI-assisted drafts only with human approval.
Systems Involved
- Review request workflow
- Reputation monitoring
- Response draft and approval process
- Feedback routing
- Local SEO trust signal review
What This Helps Improve
- More consistent feedback requests
- Clearer response ownership
- Better reputation monitoring
- Stronger local trust signals
What The Business Should Track
- Requests sent
- Review source
- Response status
- Response time
- Escalated feedback
- GBP and local listing actions
Related Services
Next Step
Start by defining the review request trigger, response owner, approval process, and monitoring cadence.
